Community & Anti-Discrimination Policy

Artisans Paradise is a community built on craft, care, and good faith. Behind every listing, stream, and message is a real person — a maker sharing their work or a buyer supporting it. This Policy sets the baseline for how we treat each other everywhere on the platform, and it makes our commitment plain: everyone is welcome here, and discrimination has no place in this community. It works alongside our Streaming Policy, which holds the rules specific to live selling.

1. Who and where this applies

This Policy applies to everyone on Artisans Paradise — Buyers, Sellers, and visitors — and it applies everywhere on the platform. That includes item listings, shop and profile pages, live streams and their chat, reviews, direct messages, disputes, and any contact you have with our support team. However you show up on Artisans Paradise, these expectations come with you.

2. Be respectful

The baseline expectation is simple: interact in good faith and treat others with courtesy. Disagreements happen — over an order, a bid, a review, or a description — and you can raise them honestly and firmly without being cruel. Assume the person on the other side is acting in good faith, keep the conversation civil, and give people the benefit of the doubt. A warm, respectful community is what keeps makers making and buyers coming back.

3. Prohibited conduct

Regardless of where it happens on Artisans Paradise, the following is not allowed:

• Harassment and bullying — targeting, demeaning, or repeatedly pestering another person.
• Threats and incitement of violence — threatening harm to anyone, or encouraging others to do so.
• Hate speech and slurs — attacks, slurs, or dehumanizing language aimed at people based on who they are.
• Sexual harassment — unwelcome sexual advances, comments, or content directed at another person.
• Doxxing — publishing or sharing someone else's private or identifying information without their consent.
• Impersonation — pretending to be another person, maker, brand, or Artisans Paradise itself.
• Spam — unsolicited, repetitive, or bulk messaging, listings, or comments.
• Scams and deceptive schemes — fraud, phishing, off-platform payment tricks, or any scheme designed to deceive or defraud another user.

4. Non-discrimination

You may not discriminate against, harass, or refuse to deal with any person on the basis of race, ethnicity, national origin, religion, sex, gender identity or expression, sexual orientation, disability, age, or any other protected characteristic. This applies to how you treat people and to how you do business here.

Among other things, that means you may not refuse to complete an otherwise-valid sale for a discriminatory reason, and you may not target or single out a person on a protected basis in a listing, stream, chat message, or review. Everyone deserves to buy, sell, and take part in this community free from discrimination.

5. Reviews and feedback

Reviews and feedback must be honest and first-hand — a genuine account of your own experience with a maker, an item, or an order. The following are prohibited:

• Fake reviews, or reviews of transactions that did not happen;
• Incentivized reviews — offering or accepting anything of value in exchange for a review or a particular rating;
• Retaliatory reviews left to punish rather than to inform; and
• Using reviews, or the threat of a review, to pressure, extort, or coerce another user into anything.

6. Reporting

If you see content or behavior that violates this Policy, please report it. Listings, profiles, streams, and other content have in-product report tools, and you can always reach us at support@artisansparadise.com. Tell us what happened and where, and include links or details that help us find it. We review reports in good faith and take action where this Policy has been violated.

7. Enforcement

We take a hybrid approach to enforcement. For minor or repeated issues, we generally use graduated steps — a warning, a temporary restriction on certain features, or a temporary suspension — scaled to the conduct and any history.

For severe violations — including illegal activity, hate, threats, sexual exploitation, fraud, or conduct that puts people's safety at risk — we may immediately remove content and suspend or terminate accounts, with or without notice. Where an account is restricted, suspended, or terminated, an appeal is available; contact us and we will review the decision in good faith.

8. How this fits

This Policy is part of our Terms of Service and applies to everyone on Artisans Paradise. Live streams are also governed by the Streaming Policy, and what may be sold is governed by the Prohibited & Restricted Items Policy. Where a more specific policy adds detail for a particular area of the platform, it works together with this one.